📋
1. General Terms and Conditions
By accessing 23vip, creating an account, or using any of our gaming services, you automatically agree to these Terms and Conditionsby agreeing to these terms. These Terms and Conditions constitute a legally binding agreement between 23vip and its users.
23vip is an internationally licensed online gaming platform. These Terms and Conditions take effect from the date of their latest update. We reserve the right to modify these terms at any time, and any changes will be reflected on the website.
Important: These Terms and Conditions are provided in Bengali for users' convenience. However, in the event of any dispute, the English version shall be considered the definitive version.
By using this platform, you confirm that you are aware of applicable local laws and that online gaming is legal in your jurisdiction. If online gaming is prohibited in your region, please refrain from using this platform.
👤
2. Account Registration & Management
To open an account on 23vip, you must meet the following requirements:
- Each individual may only One Account Only can be created. If a single person holds multiple accounts, all associated accounts will be suspended.
- All information provided at registration — including name, address, and date of birth — must be accurate and truthful.
- You are solely responsible for keeping your account login details (username and password) completely confidential.
- If your account details change (such as your phone number or address), please update them promptly.
- You are solely responsible for all activity carried out through your account.
Warning: If you notice any unauthorized access or suspicious activity on your account, contact our customer support immediately.
23vip reserves the right to verify any account at its discretion. Failure to submit the required documents for verification may result in the account being temporarily suspended.
🎂
3. Age Restrictions & Eligibility
23vip is a responsible gaming platform. We are firmly committed to keeping minors away from gambling.
- Under 18 Years of Age This individual is not permitted to open an account or play games on 23vip.
- A valid date of birth must be provided at registration. Providing false information may result in account closure and forfeiture of any balance.
- Citizens of countries or regions where the use of 23vip services is legally prohibited are not permitted to use this platform.
- A copy of a valid ID or National Identity Card may be requested at any time for age verification purposes.
Minor Protection: If there are anyone under 18 in your household, please ensure they cannot access your account.
🎁
4. Bonus & Promotion Terms
23vip's various bonus offers and promotions provide special benefits to users. Before claiming any bonus, please review the following terms and conditions:
- Each bonus offer has specific Wagering Requirement A Wagering Requirement applies. You must place a specified amount in bets before withdrawing any bonus funds.
- The welcome bonus can only be claimed once per user. Any attempt to claim the bonus through multiple accounts will result in all associated accounts being closed.
- While a bonus is active, bonus funds will be used first before any deductions are made from the main balance.
- If the wagering requirement is not completed within the specified timeframe, the bonus will be forfeited.
- Some games do not contribute to bonus wagering, or only contribute partially — this will be specified in the terms of each individual offer.
- 23vip reserves the right to modify, suspend, or cancel any bonus offer at any time.
Tip: Full terms and conditions for each bonus offer are detailed on the offer page. Please read them carefully before claiming any bonus.
If any bonus-related term seems unclear or confusing, please contact 23vip customer support. We are committed to full transparency.
💳
5. Payments, Deposits & Withdrawals
23vip supports a range of payment methods for fast and secure transactions, including bKash, Nagad, Rocket, bank transfer, and cryptocurrencies (USDT, BTC, ETH).
Deposit Rules:
- The minimum deposit amount is BDT 200 (or equivalent).
- Deposits must be made from a payment method registered in your own name.
- Depositing via a third-party payment method is strictly prohibited.
- Deposits are typically processed within a few minutes. If your balance has not been credited within 30 minutes, please contact support.
Withdrawal Rules:
- KYC verification on your account must be completed before any withdrawal can be processed.
- Withdrawals can only be made to the same payment method used for the deposit.
- The minimum withdrawal amount is BDT 500.
- Standard withdrawals may take 1–3 business days to process.
- Bonus funds cannot be withdrawn directly; withdrawal is only available after the wagering requirement has been met.
Important: If money laundering or illegal transactions are suspected, 23vip is obligated to suspend the withdrawal and report the matter to the relevant authorities.
🪪
6. Identity Verification (KYC)
To comply with international regulations and prevent fraud, 23vip requires all users to complete a KYC (Know Your Customer) verification process.
- KYC verification must be completed before making your first withdrawal.
- Documents required for KYC: a copy of your National ID (NID) or passport, and a recent utility bill or bank statement.
- Verification will be completed within 1–5 business days of document submission.
- Submitting false or altered documents is a criminal offense and will result in permanent account closure.
Privacy: All KYC documents you submit are stored securely and kept strictly confidential. This information is never shared with third parties.
🚫
7. Prohibited Activities
The following activities are strictly prohibited to maintain the security and integrity of 23vip:
- Multiple Accounts: Creating or operating multiple accounts under the same identity.
- Bots & Automation: Playing games using automated software, bots, scripts, or any other similar technology.
- Collusion: Colluding with other players to influence game outcomes.
- Money Laundering: Using the platform for money laundering purposes.
- Hacking & Exploits: Exploiting any bugs or vulnerabilities in the platform.
- False Information: Providing false or fraudulent information during registration or KYC verification.
- Chargeback Fraud: Requesting a payment reversal after depositing and playing.
Involvement in any of the above activities will result in permanent account closure, balance forfeiture, and legal action if necessary.
🌱
8. Responsible Gaming
23vip believes gaming should be a form of entertainment, not a source of addiction. That is why responsible gaming is our top priority.
- Deposit Limit: You can set daily, weekly, or monthly deposit limits.
- Self-Exclusion: You can take a break from the platform for a set period of time.
- Cooling-Off Period: You may take a temporary break ranging from 24 hours up to 30 days.
- Reality Check: You will receive periodic reminders showing how long you have been playing.
If you have any concerns about your gaming, please contact our Responsible Gaming Read the page and contact support.
©️
9. Intellectual Property Rights
All content on the 23vip platform — including logos, brand names, game designs, graphics, software, and all text — is protected under the intellectual property rights of 23vip or its licensors.
- No content from 23vip may be reproduced, distributed, or used for commercial purposes without prior written permission.
- Reverse engineering, decompiling, or modifying the platform's game software is strictly prohibited.
- Unauthorized use of the 23vip brand name or logo may result in legal liability.
⚖️
10. Limitation of Liability
23vip is committed to delivering the highest quality of service. However, there are limitations to our liability that users should be aware of:
- 23vip is not liable for any game interruptions caused by technical issues, server downtime, or loss of internet connection.
- 23vip is not directly liable for any bugs or errors in third-party game provider software, but will assist in resolving any such issues.
- 23vip is not liable for any impact on transactions or game results caused by issues with your device or internet connection.
- 23vip's liability shall be limited to the maximum extent permitted under applicable law.
Description: In the event of a technical error, 23vip will always seek a fair resolution. Please report any complaints to our customer support.
🔐
11. Account Suspension & Closure
23vip reserves the right to suspend or permanently close an account without prior notice under the following circumstances:
- Breaching any provision of these Terms and Conditions.
- If there is suspicion of fraudulent activity or money laundering.
- Using a false identity or forged documents.
- Operating multiple accounts.
- Operating an account while being underage.
- If the account has been inactive for an extended period (more than 12 months).
Users may also request account closure at any time. It is recommended to withdraw your balance before closing the account. An administrative fee may be deducted monthly from the balance of any inactive account.
Notice: To recover a balance after an account has been closed, you must submit an appeal with the required documents. The review process may take 5–10 business days.
🔄
12. Changes & Updates to Terms
23vip reserves the right to modify, amend, or update these Terms and Conditions at any time. When changes are made:
- The last updated date on this page will be revised accordingly.
- Users will be notified of significant changes via email or in-app notification.
- Continued use of the platform after any changes will be considered acceptance of the updated terms.
We recommend visiting this page regularly. If any condition seems unclear, feel free to ask our customer support team — we'll explain everything in plain language.
Our Commitment: 23vip operates on the principles of transparency and fairness. Any changes made will always take users' interests into account.